Privacy policy

Sneg, (the “Company” or “Sneg”, “We”, “Our”, “Us”) is committed to protecting the privacy of all individuals ( “You”, “Your”) who either visit or register (”Customer”, ”Visitor”, ”User”) to use the Company’s Lessons Booking Service via our website at www.sneg.app (”Website”) and/or our Application (“App”, “Application”) as defined below. This Privacy Policy governs Snow’s privacy practices in relation to the use of our Website and our App. This policy also governs how we handle the information regarding data collection, processing and usage practices when you visit and use the Website and App. It also describes your choices regarding the use, access and correction of your personal information. By using our Website and our App, you understand and consent to the collection, storage and processing of your information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Website or the App.

This Privacy Policy is important so please read it carefully.

For Customers and Visitors of Our Website / Users of Our App

(If you are an Instructor, please read the separate section for instructors below)

We act as the service providers for the Instructors and SKI Schools in providing our Lessons Booking Service.

Our online Website and App allow any individual to book a lesson with SKI School or an Instructor. The information provided on the Website and in the App, either by website visitors or when App users submit the information, is stored and managed on our service providers’ servers. This information is then used by SKI School or an Instructor to contact visitors and registered users to make confirmation of their booking.

Below is more information on the data that we may collect and process.

Information You give Us

You may give us information about you by filling in forms on our Website or in our App. This includes information you voluntarily provide when you register to use our Website or App, search Website or App for a Ski School or an Instructor, use our Lessons Booking Service when you report a problem with the Website or App or contact us for any other reason. This may include your name, gender, age, e-mail address and phone number. It will also include any further information that you provide in relation to your lesson booking, either to SKI School or to your Instructor (and this may include information about your health).

Information we collect

(with regard to each of your visits to our Website or use of our App We may automatically collect the following information)

Technical data, including the Internet protocol (IP) address used to connect your computer to the Internet; your login information; browser type, version, country and language; time zone setting; browser plug-in types and versions; operating system and platform.

Data about Your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website or our App (including date and time); page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Device information: Each time you use our App we may also collect information about your device. This may include information on the type of mobile device that you are using and its unique device identifier (for example, the IMEI number, the device’s mobile phone number, the MAC address of the device’s wireless network interface or push ID), the mobile operating system that you are using and mobile network information.

Personal information

”Personal information” refers to any information that you voluntarily submit to us and that identifies you personally, including your name, e-mail address, phone number, and other information about yourself. Personal Information can also include information about you that is publicly available on the internet, such as from Facebook, Linked In, Twitter and Google.

Personal Information also includes Navigational Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to our Website and use of our App such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.

Using of information

We use the information we collect only in compliance with this Privacy Policy. All visitors and registered users provide Us with their information voluntarily and are obligated to comply with this Privacy Policy. We use information held about You in the following ways:

  • To carry out our obligations arising from our Lessons Booking Service that you request from us;

  • To notify you about changes to our Lessons Booking Service that may affect you;

  • To ensure that content from our Website and our App are presented in the most effective manner for you and for your computer or device;

  • To improve our snow sports Lessons Booking Service;

  • To measure or understand the effectiveness of our advertising to you and others, and to deliver relevant advertising to you;

  • For SKI Schools and Instructors to contact you and make suggestions and recommendations to you about Lessons that may interest you by email, phone, SMS, push notifications, or via our Website or the App.

  • To remind you of your scheduled lessons;

  • For administration and internal operations, including troubleshooting, data analysis, data security, testing, research, statistical and survey purposes.

We may also use Your Personal Information for marketing purposes. For example, the Sneg may use the information you provide to send you information regarding the Company and its services, as well as regarding changes in legal agreements.

Disclosure of Your personal information

We will share your information with the SKI Schools and the Instructors to enable them to provide the Lessons effectively and to effectively manage customer relations.

We also provide your information to analytics and search engine providers that assist us in the improvement and optimization of our Website and our App.
We may share your data with our contracted service providers so that these service providers can provide services on our behalf and with other companies in order to work with them, including affiliates of our Company.

We may also disclose your information to third parties:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation

  • To enforce or apply our terms and conditions and other agreements; or

  • To protect the rights, property, or safety of the Sneg, the Ski Schools, the Instructors or others.

  • To law enforcement agencies and regulators in connection with their investigations

Retention of Your personal information

We retain the Personal Information that You provide to Us as long as we have an ongoing legitimate business need to do so (for example, as long as required in order to comply with our legal obligations, resolve issues and enforce our agreements). When We have no ongoing legitimate business need to process Your Personal Information, We will securely delete the information or isolate it from any further processing until deletion is possible. We will delete Your information from the servers at an earlier date if You so request. You may unsubscribe from our marketing communications channels by clicking on the ”unsubscribe” link located at the bottom of our e-mails, updating your communication preferences, or by sending us an email at support@platformservices.net.

The security of Your personal information

We do not share or sell Personal Information collected from our Website and our App with any third parties, except in special cases described in this Privacy Policy.

How to access and control Your personal information

  • You have the following data protection rights:

  • You can object to the processing of your personal information, ask us to restrict the processing of your personal information or request transfer of your personal information.

  • You have the right to complain to a data protection authority about our collection and use of your personal information.

You may update, change or delete your Personal Information at any time by editing your user profile online. You may also request that Your Personal Information is not processed.

If You decide to withdraw Your consent, You can do that at any time. Withdrawing Your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of Your Personal Information conducted in reliance on lawful processing grounds other than consent.

You may direct any inquiries or complaints related to our Privacy Policy compliance to support@platformservices.net. If You have an unresolved privacy or data use concern that we have not addressed satisfactorily, You can request the supervisory authority to investigate the issue and we will let you know about the progress of the investigation and its outcome within a reasonable period of time.

In the case of a personal data breach, We will without undue delay and, if it is possible, not later than 72 hours after having become aware of it, notify You and the supervisory authority of the personal data breach. If the notification to You and the supervisory authority is not made within 72 hours, we have to provide the reasons for the delay. We document any personal data breaches, comprising the facts relating to the personal data breach, its effects and the remedial action taken.
You may contact the data protection officer with regard to all issues related to the processing of your personal data at support@platformservices.net.

Changes to our privacy policy

We reserve the right to change this Privacy Policy. All changes will be posted on this page and We will provide notification of the changes to this Privacy Policy through our Website prior to the change taking effect.

Contact

Questions regarding this Privacy Policy should be directed to the Company’s Privacy Officer by e-mailing support@platformservices.net.

Links to other websites

If You follow any links from our website to any other websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check their policies before You submit any personal data to these websites.

For instructors on our online platform

Over and above what we say to Customers and visitors about privacy (as set out above) we will use, process and disclose your personal data in accordance with the Data Protection Act.
Your personal data include:

  • Your facial image/photo

  • Name

  • address and contact details

  • location (using GPS technology)

  • details of your training, qualifications and experience

  • eligibility to work as a ski instructor

  • language skills

  • customer feedback on your services or details of any complaints of clients

  • any other personal data that we may collect from you or otherwise receive from third parties

You are obliged to notify us promptly of any changes to your personal data.

Our Uses and Disclosures of the Personal Data may include:

  • Responding to any queries you may have

  • Introducing you (with the use of your image) via our Website or our App to the members of the public who are seeking ski or snowboard lesson services from professional instructors

  • Complying with and enforcing any agreement between you and us

  • Assisting you to make the most of our services

  • Dealing with any complaints or investigations

  • Complying with statutory and other legal requirements

Data processing for our legal interest

We will assist the instructors to benefit from the Lesson Booking service and utilize all advantages it provides.

We may monitor your use of our technology, systems and Customer personal data for the purposes of record-keeping, to establish facts, to establish compliance with regulatory and self-regulatory procedures, to prevent, detect or investigate: crime, wrongdoing, the unauthorized use of our proprietary technology and/or Customer personal data, non-compliance with any agreement between us and you or any of our practices and procedures.

Instructors will comply with the Data Protection Act, our privacy policy and other policies and procedures notified to them by us from time to time.

In respect of any Customer personal data Instructors will:

  • use such personal data only in so far as is necessary for the purpose of carrying out Lessons for Customers and for no other purpose (including, but not limited to, their own marketing purposes);

  • not disclose such personal data unless specifically authorized by us to do so;

  • comply promptly with our instructions in respect of protection of such personal data;

  • not allow such personal data to be transferred out of the European Economic Area;

  • promptly assist us with requests in respect of such personal data;

  • immediately forward to us any communications from Customers, regulatory bodies and other third parties concerning such personal data and not respond to or act on such communications without our prior agreement; and

  • on request provide to us such personal data in the format reasonably specified.

It is our obligation to keep, transport and dispose of any Customer’s personal data securely to prevent unauthorized disclosure, access, loss, destruction and/or damage to such personal data.